Field Service Technician – 100% ON SITE

Hitachi

Field Service Technician executing service site activities on transformers per Hitachi standards. Conducting installations, maintenance, troubleshooting, and ensuring customer satisfaction in Italy.

Posted 4/11/2026full-timeMonselice • 🇮🇹 ItalyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Perform Service tasks like Installation and Commissioning of equipment and routine maintenance independently
Identify technical problems and make analysis through remote or on-site activity in different Service categories (Installation and Commissioning, routine maintenance, oil treatment, accessories replacements, etc.)
Electrical cabling for new accessories installation and new digital devices
Coordinate different subcontractor for the dedicated Scope of Work
Contribute to customer satisfaction by executing Service work according to customer order and expectation
Maintain a good relationship with customers
Identify new sales opportunities and communicates them internally
Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities
Prepare all documents and report to be signed by the customer representative
Report work done in a timely manner and follow up when needed (very important to track activities done)
Troubleshoot simple equipment failure and make recommendations to avoid repeating the problem in the future
Provide recommendations to management to improve operations and customer service
Apply safety rules and safe practices as well as environmental responsibilities
Report unsafe practices and incidents.

Requirements

What you’ll need

Electrical Technical diploma
Good knowledge of both Italian and English
5+ years of experience in a similar role inside Transformers field is required
Flexibility, independence and problem solving skills are nice to have
Availability to travel (100%) in Italy

Benefits

Comp & perks

Health insurance
Pension fund
Welfare
Canteen

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

InstallationCommissioningElectrical cablingRoutine maintenanceTroubleshootingOil treatmentAccessories replacementsTechnical analysisCustomer reportingSafety practices

Soft Skills

Problem solvingFlexibilityIndependenceCustomer satisfactionCommunicationCoordinationRelationship managementSales opportunity identificationTimelinessOperational improvement

Certifications

Electrical Technical diploma