Senior Support Specialist
Hitachi
full-time
Posted on:
Location Type: Remote
Location: Pakistan
Visit company websiteExplore more
Job Level
About the role
- provides experienced, in-depth, specialised support and advice to assist customers
- handles escalations from level 1 to level 3 and above
- liaises with third party vendors and service providers
- plays a leading role in advising and assisting the development of support specialists
Requirements
- experienced, in-depth, specialised support experience
- comfortable communicating effectively and proficiently with all stakeholders
- advising and assisting the development of the Technical Support Specialists (tier 1) with further skills and knowledge
Benefits
- industry-leading benefits
- support and services that look after your holistic health and wellbeing
- champions of life balance
- flexible arrangements that work for you
- opportunities for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationadvisingassistingescalation handlingstakeholder management