R&D Customer Success Automation Engineer
Hitachi
full-time
Posted on:
Location Type: Office
Location: Genoa • Italy
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Tech Stack
About the role
- Support and contribute to the development of customer requirements coming from engineering and commissioning activities at the commercial project level
- Act as a Level 4 escalation point for complex technical issues, working closely with your teams to analyze root causes, define solutions, and ensure robust resolution of high-impact cases
- Provide technical support and clarifications to Operations for advanced or recurring requests
- Contribute directly to development activities, supporting both stabilization and evolution of the platform based on real customer usage and commissioning feedback
- Contribute to continuous technical support activities while assisting development teams with relevant context, guidance, and field experience
Requirements
- Bachelor’s or Master’s degree, preferably in Automation Engineering
- Minimum of 3 years of professional experience, specifically in digital control applied to the Power System Domain
- Strong PLC development experience, especially with CodeSys engineering tools
- Demonstrated knowledge in the use of IEC 61131-3 standard PLC programming languages, including Structured Text, Function Block Diagram (FBD), and Sequential Function Chart (SFC)
- Hands-on experience with designing and implementing control loops
- Solid understanding of industrial and electrical communication protocols, such as IEC60870-101/104, Modbus, MQTT, OPC-UA, DNP3.0, CanOpen, and IEC61850
- Outstanding proficiency with protocol simulators and packet analyzers, including Wireshark
- Advanced understanding of network architectures and cybersecurity principles
- Familiarity with Battery Energy Storage Systems (BESS), renewable energy generation, and microgrid technologies
- Experience with Hardware in the Loop platforms, such as Typhoon, is considered a plus
- Knowledge of Azure DevOps and previous experience working in an agile development environment is a plus
- Background in scripting or programming with Python can be beneficial
- Advanced knowledge in presentation skills and fluency in English, both written and spoken
- Strong awareness of quality standards, processes, and tools relevant to the field
- Proactive, flexible, and able to communicate effectively
- Strong interpersonal and teamwork abilities.
Benefits
- Opportunity to work with fantastic people
- Develop yourself on projects that present great technical challenges
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PLC developmentCodeSysIEC 61131-3Structured TextFunction Block DiagramSequential Function Chartcontrol loops designindustrial communication protocolsnetwork architecturescybersecurity principles
Soft Skills
presentation skillscommunicationinterpersonal abilitiesteamworkproactiveflexible