OSS On Site Services Engineer
Hitachi
full-time
Posted on:
Location Type: Office
Location: Bland • Virginia • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
iOSServiceNow
About the role
- Troubleshoot IT issues requiring physical intervention.
- Deliver ready-to-use computers to users.
- Provide ad-hoc training and guide users through self-service tools.
- Manage physical stock of devices and accessories, including CMDB updates.
- Perform regular inventory checks for hardware.
- Coordinate logistics for device shipping and movement.
- Handle warranty cases with OEM vendors.
- Support IT equipment and software in meeting rooms and collaboration areas.
Requirements
- Formal IT qualification or apprenticeship in information technology.
- Minimum 2 years of professional IT support experience.
- Fluent in English and local language with strong communication skills.
- Proactive, solution-oriented mindset with ability to work independently.
- Legal authorization to work in the U.S.; U.S. citizenship required.
- Familiarity with tools like ServiceNow, MS Office 365, Windows, iOS, and asset management systems.
Benefits
- Global career growth opportunities
- Professional development programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporttroubleshootinginventory managementdevice managementCMDB updateswarranty handlinghardware supportsoftware support
Soft skills
communicationproactive mindsetsolution-orientedindependent work
Certifications
formal IT qualificationapprenticeship in information technology