Hitachi

Global People Services Manager

Hitachi

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇽 Mexico

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Job Level

Mid-LevelSenior

Tech Stack

OracleServiceNow

About the role

  • Lead, coach, and support a team of HR Shared Services Advisors, fostering a collaborative and high-performance culture.
  • Ensure the team delivers high-quality HR services, meeting or exceeding service level agreements (SLAs) and key performance indicators (KPIs).
  • Monitor workloads, set clear priorities, and provide guidance to team members to ensure efficient task execution.
  • Oversee day-to-day HR service delivery, ensuring timely and accurate processing of HR transactions such as promotions, transfers, terminations, and benefits-related inquiries.
  • Serve as the primary escalation point for complex or sensitive HR cases, particularly those involving benefits, labor law compliance, or employee relations.
  • Collaborate closely with the broader HR team, including HR Business Partners and Centers of Excellence, to ensure aligned service delivery.
  • Identify areas for process improvement within HR operations and lead initiatives to enhance workflow efficiency, service quality, and employee experience.

Requirements

  • Bachelor's degree in Human Resources, Business Administration, or a related field required; Master’s degree or HR certification (e.g., SHRM, PHR) is preferred.
  • 5+ years of HR experience, including 2+ years in a shared services or HR support role, with at least 1 year of experience leading or managing a team.
  • Strong knowledge of U.S. Benefits and HR policies, including health insurance, 401k, FMLA, and COBRA, with a solid understanding of U.S. labor law.
  • Experience in HR service delivery and using HRIS systems (e.g., Workday, Oracle) and case management systems like ServiceNow.
  • Strong organizational and multitasking skills, with the ability to manage shifting priorities and ensure timely completion of tasks.
  • Excellent communication skills, both verbal and written, with the ability to interact effectively with employees, managers, and HR leadership.
  • Strong customer service focus, with a demonstrated ability to resolve complex issues while maintaining a positive employee experience.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
  • Wellness programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HR service deliveryHR policiesU.S. Benefitshealth insurance401kFMLACOBRAlabor law complianceHRIS systemscase management systems
Soft skills
leadershipcoachingcollaborationorganizational skillsmultitaskingcommunication skillscustomer service focusproblem-solvingprocess improvementteam management
Certifications
Bachelor's degreeMaster’s degreeSHRMPHR