Customer Support

• Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests, maintenance issues, warranty-related queries, etc.
• Be a customer advocate for timely response to issues and for problem resolution and escalation.
• Document and time-log all activities taken toward resolving customer issues.
• Where required, support customers during run-time activities and provide online troubleshooting support and resolution.
• Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters, frequently asked questions, etc.).
• Participation in ensuring 24/7 availability.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Customer Support Specialist

Personal Injury Litigation Support Specialist