Hitachi Digital Services

Global People Services Manager

Hitachi Digital Services

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇽 Mexico

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Job Level

Mid-LevelSenior

Tech Stack

OracleServiceNow

About the role

  • Lead, coach, and support a team of HR Shared Services Advisors, fostering a collaborative and high-performance culture.
  • Ensure the team delivers high-quality HR services, meeting or exceeding service level agreements (SLAs) and key performance indicators (KPIs).
  • Monitor workloads, set clear priorities, and provide guidance to team members to ensure efficient task execution.
  • Oversee day-to-day HR service delivery, ensuring timely and accurate processing of HR transactions such as promotions, transfers, terminations, and benefits-related inquiries.
  • Serve as the primary escalation point for complex or sensitive HR cases, particularly those involving benefits, labor law compliance, or employee relations.
  • Collaborate closely with the broader HR team, including HR Business Partners and Centers of Excellence, to ensure aligned service delivery.
  • Identify areas for process improvement within HR operations and lead initiatives to enhance workflow efficiency, service quality, and employee experience.
  • Implement best practices in HR service delivery, including automation opportunities and streamlining manual processes.
  • Partner with HR leadership to continuously refine operational strategies and ensure processes are aligned with organizational goals.
  • Act as a key point of contact for internal stakeholders, providing regular updates on team performance, service delivery, and key initiatives.
  • Develop strong relationships with managers, employees, and HR Business Partners to ensure effective collaboration and communication.
  • Monitor and report on team performance, identifying any issues or trends that require attention.
  • Use internal metrics, feedback, and case management data to assess team performance and drive continuous improvement.

Requirements

  • Bachelor's degree in Human Resources, Business Administration, or a related field required; Master’s degree or HR certification (e.g., SHRM, PHR) is preferred.
  • 5+ years of HR experience, including 2+ years in a shared services or HR support role, with at least 1 year of experience leading or managing a team.
  • Strong knowledge of U.S. Benefits and HR policies, including health insurance, 401k, FMLA, and COBRA, with a solid understanding of U.S. labor law.
  • Experience in HR service delivery and using HRIS systems (e.g., Workday, Oracle) and case management systems like ServiceNow.
  • Proven leadership skills, with the ability to motivate and guide a team to deliver high-quality service in a fast-paced environment.
  • Strong organizational and multitasking skills, with the ability to manage shifting priorities and ensure timely completion of tasks.
  • High level of English proficiency (verbal and written) required.
  • Excellent communication skills, both verbal and written, with the ability to interact effectively with employees, managers, and HR leadership.
  • Strong customer service focus, with a demonstrated ability to resolve complex issues while maintaining a positive employee experience.
  • Strong attention to detail and ability to work with sensitive information, ensuring confidentiality and compliance.
  • Flexibility to work varying shifts or hours to ensure coverage across different regions.
  • Ability to work independently and as part of a virtual team.
  • Demonstrated ability to implement and manage process improvements.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HR service deliveryHRIS systemscase management systemsU.S. Benefits knowledgeU.S. labor law complianceprocess improvementautomation in HRtask executionperformance monitoringemployee relations
Soft skills
leadershipteam motivationorganizational skillsmultitaskingcommunicationcustomer serviceattention to detailcollaborationflexibilityindependence
Certifications
Bachelor's degree in Human ResourcesBachelor's degree in Business AdministrationMaster’s degree in HRSHRM certificationPHR certification