Retail Business Operations Manager

Hisense USA

Retail Business Operations Manager overseeing end-to-end workflow for retail operations vendors at Hisense USA. Managing vendor relationships, RFP processes, and operational budgets with a focus on efficiency.

Posted 7/29/2026full-timeAlpharetta • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vendor management, including RFP processes, onboarding, and performance documentation, while maintaining accuracy in ERP systems and budget management. Strong communication and organizational skills facilitate effective collaboration across Finance, Marketing, and Retail Operations.

Highest-signal resume keywords

Vendor ManagementRFP ManagementERP Experience (SAP or Comparable)Budget ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor Lifecycle ManagementBudget TrackingVariance AnalysisInvoice MatchingPurchase OrdersGoods ReceiptsCompliance RequirementsData ManagementContract ManagementPerformance Documentation

Soft Skills

Detail-DrivenProcess-MindedCommunication SkillsAccountability

Tools & Technologies

GRSERP SystemsExcel

Industry Keywords

Retail OperationsProcurementFinancial OperationsSupply ChainMerchandising

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the end-to-end commercial workflow for Retail Operations vendors — third-party labor providers, fixture manufacturers, and other retail operations partners.
RFP management: Manage the RFP workflow for retail operations vendors: scope development, bid solicitation, evaluation support, and award documentation.
Vendor onboarding: Own vendor onboarding end to end — contracts, W-9/insurance documentation, compliance requirements, and setup in company systems.
GRS / ERP accuracy: Maintain accuracy in GRS (Hisense ERP): purchase orders, goods receipts, vendor records, and cost-center coding for all retail operations spend.
Invoicing: Manage the vendor invoicing cycle — validate invoices against POs, contracts, and completed work.
Proof of performance: Administer the proof-of-performance process: collect, audit, and archive completion documentation (photos, signoffs, service reports) for third-party labor.
Budget vs. actual: Own budget-versus-actual tracking for retail operations spend: maintain trackers, reconcile monthly with Finance, flag variances early, and support forecasting and accrual processes.
Cross-functional liaison: Serve as the working-level liaison between Finance, Marketing, and Retail Operations.

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, Supply Chain, or a related field, or equivalent practical experience.
8–10 years of experience in business operations, vendor management, procurement, or financial operations — ideally supporting retail execution, merchandising, or field services.
Hands-on ERP experience (SAP or comparable; GRS experience a plus): purchase orders, goods receipts, invoice matching, and vendor master data.
Demonstrated experience managing vendor lifecycles — RFPs, contracts, onboarding, performance documentation, and payment resolution.
Strong command of budget management: tracking committed vs. actual spend, reconciliations, accruals, and variance analysis.
Familiarity with Excel and structured trackers, and the discipline to keep data clean at transaction level; dedicated business analyst support handles advanced reporting.
A process-minded, detail-driven working style with the communication skills to keep Finance, Marketing, and Operations stakeholders aligned — and the backbone to hold vendors accountable.

Benefits

Comp & perks

competitive compensation
comprehensive benefits package including medical, dental, and vision coverage
401(k)
paid time off
employee product discounts