Hiscox

Claims Quality Assurance Analyst

Hiscox

full-time

Posted on:

Location Type: Hybrid

Location: York • 🇬🇧 United Kingdom

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Job Level

JuniorMid-Level

About the role

  • Peer review (quality checking) oversight –support the Claims Technical Excellence Manager with overseeing the completion of the monthly peer review programme and relevant activities (e.g. sampling, issue logging, feedback to the business and timely completion by LOB staff)
  • Peer review completion – carry out peer reviews (including file and call reviews) and provide constructive feedback to CUWs.
  • Quality checking oversight – Undertake 2nd Reviews to ensure the competency and accuracy of front line QC checking and management of issues arising from the reviews.
  • Report production - Support the production and quality of management information and reporting on a monthly basis.
  • QA oversight session – Support the running of monthly sessions with Heads of Claims and Claims Managers to provide constructive feedback on performance.
  • Targeted deep dives – Support the development and completion of audit activities related to planned deep dive activities as directed by the Technical Claims Excellence Manager.
  • Find and fix – Work with Operations, MI and business stakeholders to assist with the development and resolution of key systemic issues being driven by ineffective systems, lack of reporting oversight or poor processes.
  • Support the development of training plans – Based on findings from QC and QCO influence the direction of future training plans for CUWs.

Requirements

  • 2+ years of claims experience ideally covering at least one of these key lines of business, but ideally all three – Property, Casualty and Speciality
  • Professional qualification (Solicitor, CILex, ACII or CILA)
  • Experience of completing or the process for peer reviews and auditing against relevant questions sets and standards.
  • QA and/or quality management techniques and standards, along with experience of acting as an independent reviewer/tester
  • Excellent communication skill with the ability to manage difficult messaging to key stakeholders regarding performance.
  • Strong influencing and negotiating skills, with ability to interact with more senior staff as required.
  • Able to effectively navigate difficult issues through adaptation of style and approach
  • Strong report writing skills, able to clearly explain failure points and improvement opportunities
  • Problem solver with a desire to improve key processes.
Benefits
  • Flexible working hours
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
peer reviewquality checkingauditingreport writingQA techniquesquality management standardsissue loggingtraining plan developmentsystemic issue resolutionperformance feedback
Soft skills
communicationinfluencingnegotiatingproblem solvingadaptabilitystakeholder managementconstructive feedbackteam collaborationcritical thinkinginterpersonal skills
Certifications
SolicitorCILexACIICILA