Hiscox

Claims Analyst, Delegated Authority, Third-Party Relationship

Hiscox

full-time

Posted on:

Location Type: Hybrid

Location: Colchester • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Support in the co-ordinating of the schemes pipeline and onboarding from a UK Claims perspective including attendance at relevant scheme meetings; establishing requirements for specific technical claims knowledge and liaising with underwriters on wordings
  • Supporting Vendor Management and underwriting governance with the due diligence onboarding of new scheme opportunities from a contractual claims perspective
  • Undertaking operational due diligence as part of the onboarding process of Third-Party Administrators (TPA) which will require site visits
  • Ensuring that DA suppliers are delivering customer service in line with the Consumer Duty requirements of Consumer Support
  • Oversight and management of loss funds (including annual auditing) to ensure best practices are followed and issues are quickly identified and remedied, co-ordinating between claims operational teams, underwriting scheme owners and vendors
  • Act as a support point of contact for Claims Relationship Managers (CRM) with UK Claims
  • Regular governance and oversight meetings of MGA/Coverholders/TPAs to ensure we are satisfying our regulatory requirements as the carrier of the DA claims scheme
  • Supporting DA suppliers to resolve any identified performance concerns
  • Reviewing outcome of DA vendor audit process and management of claims actions and performance plans/improvement measures alongside claims business representatives, vendor management team and vendors
  • Working with Claims MI and schemes colleagues to ensure that accurate and timely MI is available to all relevant stakeholders in relation to claims DA and scheme performance
  • Managing appropriate recovery of leakage from vendors and third-party suppliers through liaison and co-ordination with key stakeholders to include, UK Claims Operations and Technical Excellence teams, Claims Management, TP Vendor Management, UK Claims business representatives, and relevant schemes and underwriting teams
  • Act as the key claims liaison for Conduct and Customer Relations including management and monitoring of any training or other requirements identified through root cause analysis of complaints
  • Promoting and delivering a continuous improvement culture within the UK Claims team to deliver a superior customer experience

Requirements

  • Claims handling experience in a variety of lines of business (both first and third party)
  • Strong knowledge of the claims process and customer focused governance and oversight controls
  • Excellent interpersonal skills with the ability to establish relationships quickly with a wide variety of stakeholders
  • Highly results driven, with the energy and determination to succeed in an environment where the pace and quality of response is critical to success
  • MGA and DA claims handling knowledge would be welcomed but is not essential
  • Prior experience of supplier management would be desirable
  • Knowledge of Fraud and/or Recovery claims handling and reporting would be welcomed
  • Excel skills essential
Benefits
  • Flexible working hours
  • Professional development opportunities
  • Hybrid working policy allowing remote work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
claims handlingcustomer focused governanceoversight controlssupplier managementFraud claims handlingRecovery claims handlingExcel
Soft skills
interpersonal skillsrelationship buildingresults drivenenergydeterminationcontinuous improvement