Complex Claims Specialist – 1st Party Property

Hiscox

. Manage the most serious and complex commercial property claims, typically involving moderate to high exposure of $100k and above .

Posted 4/23/2026full-timeScottsdale • Arizona, Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the most serious and complex commercial property claims, typically involving moderate to high exposure of $100k and above
Navigate challenging customers, addressing complex coverage issues
Handle Entertainment claims
Support day-to-day team operations and help run the team when the AVP is unavailable
Demonstrate strong technical claims expertise and excellent customer service
De-escalate difficult situations and drive data analysis to improve key performance metrics
Mentor and coach team members
Serve as the escalation point for customer and broker concerns

Requirements

What you’ll need

5+ years of experience handling commercial claims
5+ years of 1st-party commercial property claims experience, including business income, business personal property, and building coverage
Expertise in claims handling practices, including coverage analysis, evaluation, and negotiation
Excellent analytical, critical-thinking, and communication skills
Strong ability to build engagement, rapport, and relationships with customers and business partners
Advanced analytical skills to evaluate coverage and develop and execute claim-handling strategies that drive optimal outcomes
Strong technical capability to address complex coverage and damage issues
Demonstrated commitment to excellent customer service
Ability to manage claim volume efficiently while meeting quality and timeliness standards
Experience providing hands-on training, mentoring, and knowledge sharing
Active insurance adjuster license(s), or willingness to obtain required licenses.

Benefits

Comp & perks

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

commercial claims handling1st-party commercial property claimscoverage analysisevaluationnegotiationclaims handling practicesdata analysisclaim-handling strategiesbusiness income coveragebuilding coverage

Soft Skills

customer serviceanalytical skillscritical-thinkingcommunication skillsrelationship buildingmentoringcoachingde-escalationteam operations supportengagement

Certifications

insurance adjuster license