Hiscox

Customer Sales Representative – Direct Art, Private Client

Hiscox

full-time

Posted on:

Location Type: Hybrid

Location: York • United Kingdom

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About the role

  • Selling Home and Contents insurance to customers, having great conversations to understand their needs and requirements.
  • Identifying opportunities to cross sell and up sell our product line, based on customers' needs.
  • Speaking to existing customers and resolving their queries, through both phone and email.
  • You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time.
  • You will become an expert in our technical products and our IT systems.
  • Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
  • Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
  • Our trainers will spend 3 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning.
  • After training, you will move into an Academy to further strengthen your skills for another 4 weeks.

Requirements

  • Sales experience is desirable, as well as previous experience in hitting targets.
  • You enjoy speaking to people and providing a great customer experience is important to you.
  • You work well in autonomous environment and enjoy taking on extra responsibilities as you grow into the role.
  • You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
  • You are resilient and don’t shy away from problems or challenges. Beating and surpassing business goals is what gets you out of bed in the morning.
Benefits
  • 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
  • 2 ‘Hiscox’ Days – Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show
  • Annual Bonus Scheme
  • £350 towards a gym or sports membership of your choice
  • £300 festive hamper (choose from luxury food, premium wine or shopping vouchers)
  • Simply Health Medical coverage
  • Sharesave Scheme – allowing you to invest in Hiscox
  • Pension, critical illness cover, life assurance
  • Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer experiencecommunicationproblem solvingteam playerresilienceautonomyresponsibilityfeedback receptivenessproductivitygoal orientation