Hiscox

Insurance Executive

Hiscox

full-time

Posted on:

Location Type: Hybrid

Location: Colchester • United Kingdom

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About the role

  • As an Insurance expert you will be an expert in inbound and outbound phone based customer service
  • Helping to support the workflow and email request from our customers
  • Providing a customer centric timely response to customer enquiries, collecting relevant information
  • Creating new business insurance product based quotes, making adjustments to insurance policies
  • Helping our customers make informed decisions about our product range
  • Enhancing outcomes we deliver to our customers
  • Demonstrating values and behaviours that put customers, and vulnerable customers, needs at the heart of the day to day actions carried out within the role
  • Engaging with customers using their channel of choice, predominantly telephone but also through email, webchat and social media
  • Managing all current Hiscox client enquiries and adjustments efficiently and professionally
  • Achieving first-time and single-point resolution in every contact
  • Encouraging engagement in Hiscox media channels
  • Ensuring all policy documentation and post-contact actions are completed appropriately
  • Building rapport and demonstrating empathy with our Brokers
  • Confidently respond to your Brokers questions and challenges

Requirements

  • Experience within a customer/client focussed sector
  • Team player – you’ll have worked as part of a team, and have actively contributed to its success
  • Continuous Improvement – the ability to identify improvements, and be involved in implementing them
  • Excellent verbal communication and clear written (high standard of spelling and grammar) communication in a customer focussed environment
  • Proven skills in taking ownership and managing your own workload
  • You are clearly customer focussed, you do not accept ‘second best’, and strongly believe in service excellence
  • You take satisfaction and reward in knowing you have delivered the best service possible to your customer
  • You are a good, clear communicator who builds rapport and trust easily, you’re someone who finds it easy to build a conversation and demonstrate empathy
  • An exceptional listener, able to translate information into practical support
  • You understand the importance of brand, and appreciate the role it plays
  • Quick learner – eager to learn and not afraid to challenge the ‘norm’ to improve and develop, not just yourself, but those around you
  • Understanding the importance of detail and see it as an integral part of delivering excellent service
  • A key contributor – a desire to contribute and understand where you fit into the bigger picture
Benefits
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceteam playercontinuous improvementverbal communicationwritten communicationownershipservice excellencerapport buildingempathyactive listening