Design and implement a scalable, future-ready sales operations framework that empowers teams to exceed targets and deliver exceptional customer outcomes.
Lead the creation and reinforcement of a healthy, inclusive, and high-performance sales culture, rooted in Hiscox values and focused on learning, accountability, and recognition.
Drive end-to-end sales transformation initiatives, from process redesign to technology adoption, ensuring alignment with business strategy and market opportunity.
Forge strong partnerships with Operations and Underwriting to co-create sales strategies, optimize risk selection, and deliver seamless customer experiences across all channels.
Equip sales teams with the tools, insights, and training needed to maximize productivity and effectiveness, including best-in-class CRM, analytics, and automation.
Benchmark against industry leaders, pilot new approaches, and embed continuous improvement to keep Hiscox US at the forefront of sales excellence.
Inspire, mentor, and develop a high-performing sales operations team; influence stakeholders at all levels to drive change and adoption.

Requirements

Bachelor’s degree in Business, Finance, Marketing, or IT; advanced degree preferred.
10+ years in sales or revenue operations, with at least 5+ years in insurance or financial services.
Deep expertise in CRM and sales enablement platforms, specifically mentioning: Salesforce, Dynamics 365 (Highly preferred), Zoho or equivalent platforms
Experience with cloud-based CRM systems and integrations is also important.
Must Have - Experience in business/commercial insurance sales operations.
Expertise in end-to-end transformation projects and building sales processes from scratch.
Hands-on knowledge of insurance policy administration systems and sales integrations.
Skilled in SQL, Power BI, Tableau, or similar tools for sales reporting and analytics.
Experience with automation/RPA tools for operational efficiency.
Familiarity with Agile project delivery and CRM implementation methodology.
Ability to lead cross-functional teams and influence stakeholders at all levels.

Benefits

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRMSalesforceDynamics 365ZohoSQLPower BITableauautomation toolsRPAinsurance policy administration systems

Soft Skills

leadershipmentoringinfluencing stakeholderscross-functional team leadershipaccountabilityrecognitioncommunicationcollaborationproblem-solvingcontinuous improvement