Hiry Agency

Customer Success Manager

Hiry Agency

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 €2,000 - €3,000 per month

About the role

  • Manage relationships with DTC clients from onboarding to successful placement, ensuring a smooth and professional experience.
  • Run regular check-in calls, performance reviews, and pipeline updates to keep clients fully aligned on progress.
  • Oversee our Talent Partners and Talent Acquisition Specialists to make sure they’re sourcing the right candidates, fast and accurately.
  • Review candidate submissions before they go to the client, guaranteeing quality, alignment, and fit.
  • Identify upsell, cross-sell, and renewal opportunities based on client needs, workloads, and upcoming roles.
  • Coordinate interview scheduling, feedback loops, and next steps between clients and candidates.
  • Monitor CRM activity (Airtable / ClickUp) and ensure all roles, candidates, and client updates are documented correctly.
  • Troubleshoot issues quickly — whether it’s pipeline delays, candidate quality concerns, or misalignment in expectations.
  • Suggest improvements to client communication, sourcing flow, and fulfillment processes to keep everything sharp, fast, and clutter-free.

Requirements

  • Experience in Customer Success, Account Management, or Client Management — ideally within recruiting, HR, or DTC.
  • Strong communication and client-facing confidence — you’ll be on calls daily.
  • Comfortable overseeing small internal teams and keeping everyone aligned and accountable.
  • Highly organized and proactive — we value precision, structure, and ownership.
  • Strong understanding of recruiting pipelines and candidate funnels (or willingness to learn quickly).
  • Fluent in English; warm, natural, and confident on both calls and written communication.
  • Fast-moving, solution-focused personality who enjoys working in a small, hands-on team.
Benefits
  • Work directly with fast-growing DTC brands across the world.
  • Learn client-side leadership, talent pipelines, and high-level communication — you’ll be close to decision makers.
  • Remote setup with structured routines, check-ins, and full operational support.
  • Clear systems, no clutter, and a transparent performance environment — smooth, not chaotic.
  • Opportunity to grow into senior roles (Head of Client Success, Client Manager Lead) as we scale.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
recruiting pipelinescandidate funnelsCRM activityAirtableClickUp
Soft Skills
communicationclient-facing confidenceorganizational skillsproactiveteam leadershipalignmentaccountabilityproblem-solvingclient communicationsolution-focused