Senior Client Success Manager
Built
Customer Success Manager
HireRight
full-time
Posted on:
Location Type: Hybrid
Location: Nashville • Oklahoma, South Carolina, Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as liaison between customer, account management, and operational teams to enable successful onboarding of new customers at the strategic and enterprise level
- Work with sales, account management, customer service, and operational teams to effectively support issues related to customer escalations
- Review daily and weekly reports related to HireRight performance for escalated or identified customers
- Enforce all HireRight policies and procedures as well as Client requirements
- Handle escalated issues and requests from internal and external clients and employees; provide feedback and guidance to staff following live customer interactions; identify and analyze underlying issues
- Provide clear, concise, measurable objectives to teams and review on a regular basis
- Contribute to short and long-term organizational planning and strategy as a member of the Management team
- Drive initiatives that contribute to long-term operational excellence
- Communicate expectations clearly and provide consistent feedback; delegate responsibilities effectively
Requirements
- High School diploma or equivalent required
- Bachelor’s degree in a related field preferred; equivalent combination of education and experience may be considered
- Minimum of 4-6 years of experience managing others in a time sensitive environment
- Previous operations experience preferred
- Experience managing multiple projects and changing priorities
- Demonstrated leadership ability in decision making, critical thinking and employee relations
- Proven conflict management and communication skills
- Ability to enforce company policies, procedures, and client requirements
- Experience handling escalated issues from clients and internal stakeholders
Benefits
- Medical
- Dental
- Vision
- Paid Life/AD&D Insurance
- Voluntary Life Insurance
- Short & Long Term Disability
- Flexible Spending Accounts
- 401K
- Generous Paid Time Off Program
- 10 Paid Holidays
- Education Assistance Program
- Business Casual Attire
- Generous Referral Program
- Employee Discounts and Rewards
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipdecision makingcritical thinkingemployee relationsconflict managementcommunicationdelegationorganizational planningstrategic planningcustomer service
Certifications
High School diplomaBachelor’s degree
