Case Manager – Personal Injury

HireHawk

Case Manager managing personal injury claims for clients in LATAM countries. Evaluating liability and guiding clients through medical care in a remote role.

Posted 7/8/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in pre-litigation case management for personal injury, with strong liability judgment, critical thinking, and meticulous documentation skills. Capable of managing multiple cases independently while ensuring effective client communication and coordination with medical providers and insurance parties.

Highest-signal resume keywords

Pre-Litigation Case ManagementLiability JudgmentClient CommunicationCase DocumentationPI Case Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Liability EvaluationCase Progression ManagementClaims Follow-UpDemand Package PreparationMedical Record Coordination

Soft Skills

Critical ThinkingAttention to DetailClient EducationOrganizational Skills

Tools & Technologies

SmartAdvocateCasePeerLitifyNeedles

Industry Keywords

Personal InjuryMedical TerminologyCase SummariesTreatment Narratives

About the role

Key responsibilities & impact

- Evaluate liability early and continuously, surface key risk factors, and support the team with clear, organized case insights
- Keep clients actively treating by guiding next steps, addressing barriers, and ensuring consistent progress through medical care
- Deliver confident, professional client communication that builds trust and keeps expectations realistic and clear
- Own case progression from intake through resolution, keeping every file moving and every follow-up timely
- Coordinate with medical providers, vendors, and insurance parties to prevent delays and keep records, bills, and updates flowing
- Maintain meticulous case documentation, notes, and task tracking so files are always audit-ready and easy to pick up
- Support insurance processes including claims follow-ups, status checks, and documentation coordination
- Drive medical record and billing coordination, including requests, follow-through, and organization for easy case use
- Identify what’s missing before someone else asks (treatment gaps, documentation gaps, liability clarity gaps) and close those loops proactively

Requirements

What you’ll need

- Meaningful experience as a pre-litigation case manager in personal injury
- Strong liability judgment and critical thinking (you can spot issues, ask the right questions, and help the file make sense)
- Proven ability to manage multiple cases simultaneously without losing details or deadlines
- Mature, client-facing communication skills (you can educate clients, not just update them)
- High organization and attention to detail, especially in documentation, follow-ups, and case task management
- Ability to work independently with minimal supervision in a remote environment and reliably “own the file”
- Experience preparing or supporting demand packages, case summaries, or treatment narratives
- Familiarity with PI case management systems (e.g., SmartAdvocate, CasePeer, Litify, Needles)
- Medical terminology strength and confidence coordinating records/billing at scale

Benefits

Comp & perks

- Access to a **$200K+ perk marketplace** with discounts on 150+ global services.
- Option to **withdraw up to 50% of approved earnings** before payday.