Intake Specialist

HireHawk

Intake Specialist managing inbound client inquiries for HireHawk. Conducting intake interviews and ensuring professional client interactions in a remote setting.

Posted 6/25/2026contractRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handle inbound calls, emails, and/or chat from prospective clients
Conduct initial intake interviews and gather relevant information
Accurately document client details in CRM or internal systems
Assess inquiries and route cases to the appropriate team
Follow up with leads to ensure completion of intake process
Maintain a high level of professionalism and empathy in all interactions
Meet response time and conversion KPIs

Requirements

What you’ll need

Minimum of 2 years of professional experience as an Intake Specialist .
Working knowledge of personal injury legal terminology and standard intake procedures.
Proficiency with CRM or legal case management software
Strong organizational skills with high attention to detail in documentation and client information management.
Ability to manage multiple client inquiries simultaneously in a high-volume, fast-paced environment.
Reliable high-speed internet and availability to work consistently during US Time Zones.
High school diploma or equivalent required.
Strong commitment to confidentiality and adherence to legal and ethical professional standards.
Demonstrated empathy and professionalism when supporting potential personal injury clients during initial intake conversations.

Benefits

Comp & perks

Access to a **$200K+ perk marketplace** with discounts on 150+ global services.
Option to **withdraw up to 50% of approved earnings** before payday.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

intake proceduresdocumentationclient information management

Soft Skills

organizational skillsattention to detailempathyprofessionalismability to manage multiple inquiries

Certifications

high school diploma