Hireframe

Qualitative Project Manager

Hireframe

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Manage end-to-end operational execution of qualitative market research projects, including one-on-one interviews and focus groups, from kickoff through completion
  • Execute participant screening and qualification in accordance with approved screeners, study criteria, and client requirements
  • Coordinate and manage scheduling of research participants, moderators, clients, and internal stakeholders across multiple time zones
  • Serve as the primary point of contact for participants throughout the recruitment and scheduling process, ensuring a professional and positive experience
  • Maintain accurate, complete, and timely documentation across all project phases, including participant records, schedules, consent forms, and study trackers
  • Monitor quotas, attendance, and show rates; proactively identify risks and implement mitigation strategies (e.g., over-recruiting, reminders, backup participants)
  • Conduct quality checks to confirm participant eligibility, data accuracy, and compliance with study requirements prior to sessions
  • Manage participant communications, including confirmations, reminders, reschedules, cancellations, and follow-ups
  • Track project timelines, milestones, and deliverables; escalate issues and risks as needed
  • Support incentive fulfillment processes and verify accurate documentation related to participant payments
  • Test screeners/surveys for quality, compliance, and best practices.

Requirements

  • 2+ years of experience in market research operations, project management, participant recruitment, or research coordination (qualitative experience strongly preferred)
  • Proven experience screening, recruiting, and scheduling research participants for one-on-one interviews and/or focus groups
  • Strong understanding of qualitative research methodologies and participant management best practices
  • Demonstrated ability to follow and execute against Standard Operating Procedures (SOPs) with high accuracy and consistency
  • Exceptional attention to detail, particularly in documentation, participant records, and scheduling logistics
  • Strong organizational and time-management skills, with the ability to manage multiple projects and competing deadlines simultaneously
  • Excellent written and verbal communication skills, with the ability to interact professionally with participants, clients, and internal stakeholders
  • Comfort working with research platforms, CRMs, participant panels, scheduling tools, and spreadsheets (e.g., Excel, Google Sheets, or equivalent tools)
  • Technical understanding of programming and experience in using survey platforms - preferably Alchemer or Qualtrics. (Nice to have)
  • Proficiency in Excel, Word, and Outlook is required.
Benefits
  • Tax-free compensation
  • Annual performance bonuses
  • 10 leave credits after 3 months
  • HMO coverage after 6 months
  • Dedicated coaching to enhance performance, communication, and leadership skills
  • Growth opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
qualitative research methodologiesparticipant recruitmentproject managementscreeningschedulingdata accuracyStandard Operating Procedures (SOPs)documentationincentive fulfillmentsurvey platforms
Soft Skills
attention to detailorganizational skillstime-management skillswritten communicationverbal communicationinterpersonal skillsproblem-solvingrisk managementprofessionalismmultitasking