Hireframe

Senior Billing Analyst

Hireframe

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇽 Mexico

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Job Level

Senior

About the role

  • Own end-to-end customer billing, including invoice generation, validation, and delivery across multiple currencies.
  • Manage monthly billing cycles for subscription and usage-based invoicing.
  • Submit invoices through customer AP portals and ensure timely and accurate invoice distribution.
  • Maintain billing schedules, contract updates, and customer details in NetSuite SuiteBilling.
  • Respond to customer billing inquiries and resolve discrepancies or disputes efficiently.
  • Partner with Sales and Customer Success on billing setup, changes, renewals, and customer communication.
  • Monitor AR aging and proactively manage collections activities.
  • Conduct weekly AR aging reviews and identify trends or risks.
  • Utilize automated dunning processes and conduct direct outreach when necessary.
  • Communicate with customers regarding overdue balances, remittances, and payment plans.
  • Support month-end close activities related to AR and bad debt considerations.
  • Analyze billing and collections data to identify discrepancies or opportunities for process improvement.
  • Reconcile billing data between NetSuite, Salesforce, and internal systems.
  • Validate usage data, billing logic, and usage-based charges.
  • Maintain accurate customer, contract, and billing master data across systems.
  • Provide documentation and support for internal audits and financial reporting needs.
  • Work extensively with NetSuite SuiteBilling and ARM, Salesforce, and Excel/Sheets.
  • Support enhancements to quote-to-cash workflows and system integrations.
  • Take ownership of scheduled and off-cycle bill runs, including invoices for newly closed deals.

Requirements

  • 3-5 years of experience in Billing, Accounts Receivable, Revenue Operations, or related Finance roles (SaaS or recurring billing experience strongly preferred).
  • Strong understanding of subscription billing and usage-based billing processes within a SaaS environment.
  • Hands-on experience with billing systems, ideally NetSuite SuiteBilling or equivalent platforms.
  • Advanced proficiency in Excel/Google Sheets (pivot tables, lookups, complex formulas).
  • Excellent written and verbal communication skills with confidence engaging directly with customers.
  • High attention to detail with strong organizational and analytical skills.
  • Ability to work independently and manage competing priorities in a fast-paced environment.
Benefits
  • Permanent remote work flexibility
  • Annual performance bonuses
  • Dedicated coaches offer an extra channel of support and skill-building
  • Opportunities for professional growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
billinginvoice generationvalidationcollectionsdata analysisreconciliationsubscription billingusage-based billingfinancial reportingprocess improvement
Soft skills
communicationorganizational skillsanalytical skillsattention to detailindependencetime managementproblem-solvingcustomer engagementdispute resolutioncollaboration