Operations Manager
Hireframe
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Oversee and streamline core operational functions within a professional services and accounting firm.
- Work closely with the CEO and leadership team to ensure efficient service delivery, strong internal operations, and high client satisfaction.
- Process bi-monthly payroll and manage accurate tracking of PTO and sick time.
- Lead weekly team meetings and coordinate team engagement and staff appreciation initiatives.
- Administer bi-annual performance reviews and manage tracking of team Objectives and Key Results (OKRs).
- Coordinate onboarding for new team members, including internal training and IT provisioning.
- Analyze team time tracking, utilization, and productivity metrics.
- Prepare client time reporting and budgeting analysis.
- Manage client budget changes and team assignment transitions.
- Plan for future hiring needs and support capacity planning for new client onboarding.
- Oversee team scheduling, availability, and time-off monitoring.
- Administer new client onboarding requirements, coordinating personnel and IT needs from contract execution through the first monthly check-in.
- Track client engagement metrics and administer annual client satisfaction surveys.
- Manage recurring Quality Assurance (QA) reviews and maintain SOP standards across the firm.
- Prepare and analyze monthly invoices and manage collections processes.
- Handle new user provisioning and oversee internal IT ticket management.
- Manage cloud platform optimization and internal system “bloat” reduction.
- Maintain ownership of client and team databases within Airtable.
- Support marketing operations by ensuring brand standards are followed and managing the referral program.
- Own internal SOP documentation and lead communication, training, and change management for process updates.
Requirements
- Bachelor’s degree in Business, Operations, Human Resources, Accounting, or a related field.
- Minimum of 4–6 years of experience in operations management, preferably in professional services, accounting, or consulting environments.
- Experience managing HR administration, payroll processes, and workforce planning.
- Strong organizational and project management skills with attention to detail.
- Comfort working with cloud-based tools (Airtable, time tracking systems, accounting or IT platforms).
- Strong written and verbal communication skills.
- **Preferred Qualifications**
- Experience in an accounting, finance, or CFO services firm.
- Familiarity with utilization-based staffing models and client budgeting.
- Experience managing SOPs, QA processes, and operational documentation.
- Background supporting remote or distributed teams.
- Exposure to basic IT administration, systems optimization, or workflow automation.
Benefits
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementHR administrationpayroll processesworkforce planningproject managementutilization-based staffing modelsclient budgetingSOP managementQA processesworkflow automation
Soft skills
organizational skillsattention to detailwritten communicationverbal communicationteam leadershipteam engagementchange managementclient satisfaction focusperformance managementcapacity planning
Certifications
Bachelor’s degree in BusinessBachelor’s degree in OperationsBachelor’s degree in Human ResourcesBachelor’s degree in Accounting