Digital Marketing Customer Success Manager

HireBoost

Customer Success Manager at a SaaS company improving marketing performance and managing client relationships. Focused on Paid Media and SEO, driving growth and client retention strategies.

Posted 5/19/2026full-timeRemote • 💃 Anywhere in Latin AmericaMid-LevelSenior💰 $2,500 - $3,000 per monthWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Own and manage a portfolio of client accounts with a focus on retention, growth, and long-term partnership.
Serve as the primary strategic point of contact for clients, confidently discussing Paid Media and SEO performance, recommendations, and business impact.
Lead monthly and quarterly business reviews, translating campaign data into actionable insights and growth strategies.
Build strong stakeholder relationships and proactively identify opportunities to improve client outcomes.
Partner closely with internal Paid Ads and SEO teams to align strategies with client goals and KPIs.
Understand and interpret performance across: Google Ads, Meta Ads, TikTok Ads, SEO performance and organic growth metrics
Analyze campaign performance, ROAS, lead quality, conversion metrics, and traffic trends to provide strategic recommendations.
Identify upsell and cross-sell opportunities across existing accounts.
Support revenue expansion targets through strategic account development.
Manage workflows, reporting timelines, and campaign deliverables across multiple accounts.

Requirements

What you’ll need

4+ years of experience in Customer Success, Account Management, Digital Marketing, or Growth-focused roles within a marketing agency or SaaS environment.
Strong working knowledge of: Google Ads Meta Ads PPC campaign performance metrics SEO strategy and organic performance reporting
Proven experience managing multiple client accounts in a fast-paced environment.
Ability to independently lead conversations around campaign performance, optimization opportunities, and marketing strategy.
Strong analytical and reporting skills with the ability to translate marketing data into business recommendations.
Excellent communication and presentation skills with direct client-facing experience.
Experience with Go High Level (GHL), ClickUp, CRM systems, and marketing reporting tools.
Highly organized with strong project and stakeholder management skills.

Benefits

Comp & perks

Remote anywhere in LATAM

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Google AdsMeta AdsTikTok AdsSEOPPC campaign performance metricscampaign performance analysisROASlead qualityconversion metricstraffic trends

Soft Skills

client relationship managementstrategic communicationanalytical skillspresentation skillsproject managementstakeholder managementorganizational skillsindependent leadershipproblem-solvinggrowth strategy development