Executive Assistant

• Operate in an operational role with a focus on execution, but with strong strategic judgment, far above basic administrative tasks.
• Provide direct support to the founder and executive team.
• Maintain 100% accurate and up-to-date client records, payments, renewals, and contracts.
• Provide warm, empathetic, and solutions-oriented client responses via email and phone.
• Build, maintain, and improve SOPs, internal workflows, and operational systems.
• Organize internal workspaces, dashboards, documents, and resources across Notion, Airtable, Slack, Motion, GHL, Handshake, Dov, Kindly, and other operational tools.
• Identify recurring issues and communicate trends or process improvement opportunities to the COO.
• Support the COO with planning, priorities, and operational execution across teams.
• Maintain a deep understanding of programs, services, and policies to deliver accurate and confident client support.
• Prepare documents, meeting agendas, summaries, and follow-up actions.
• Provide logistics and operations support for special projects, launches, and in-person events.
• Maintain 100% accurate and up-to-date client records within the first 45 days and ongoing thereafter.
• Collect 100% of outstanding payments before their due date.
• Track 100% of client renewals and follow up exactly 30 days prior.
• Ensure all contracts are sent with 100% accuracy.
• Ensure all client and vendor communication is clear, empathetic, and error-free.
• Keep all internal documents, shared workspaces, agendas, and resources organized, accessible, and up-to-date, with no missing information.

Senior Operations, Executive Assistant

Executive Assistant

Executive Assistant to CEO

Executive Assistant

Executive Assistant to the CEO