Hire Overseas

Technical Customer Success

• Manage customer onboarding and implementation across various AI-powered automation solutions
• Build and maintain automation workflows using tools like Make.com and Zapier
• Guide customers through technical integrations, including APIs and webhooks
• Collaborate with product and engineering teams to deliver client feedback and feature needs
• Serve as the main point of contact for customer success, adoption, and retention
• Help customers set up and optimize AI workflows, including voice agents, chat tools, and internal AI use cases
• Maintain accurate internal documentation and help build customer-facing playbooks
• Continuously improve onboarding processes, communication flows, and automation templates
• Support reporting and insights tied to automation performance and client usage

Customer Success Engineer – AI & Automation

Customer Support

• Research, troubleshoot, and resolve technical issues via email and live chat.
• Validate and replicate user-reported issues, analyze logs, and identify root causes.
• Communicate clearly and empathetically with customers, offering best practices and solutions.
• Lead live troubleshooting sessions when needed to resolve urgent issues.
• Use SQL queries and monitoring tools (Sentry, Splunk, Papertrail) to investigate issues.
• Provide actionable insights from data analysis to support troubleshooting and platform improvements.
• Document findings and contribute to building a stronger knowledge base.
• Advocate for customers internally by collaborating with Engineering, Product, and Customer Success teams.
• Support QA testing for new features and bug fixes before release.
• Contribute to self-service resources like FAQs and knowledge base articles.

Technical Product Customer Support – SaaS Platform

Product Designer

• Design and maintain **Figma component libraries, styles, and UI kits**
• Create **responsive layouts** and reusable elements across the product
• Ensure visual consistency and scalability across all design deliverables
• Collaborate with engineers for smooth handoffs and accurate implementation
• Conduct **light UX exploration** (flows, wireframes, prototypes) when needed
• Help document and evolve the product’s **design guidelines and system patterns**
• Participate in design reviews and collaborate asynchronously across teams

UX Designer – Figma, Component Systems

Executive Assistant

• Set up and maintain Amazon storefront with optimized product listings
• Update and replace booking platform links (VRBO to Expedia migrations)
• Ensure all online listings are accurate, current, and conversion-optimized
• Monitor listing performance and implement improvements
• Add and update clickable links across website pages
• Implement regular content updates and maintain site freshness
• Schedule and publish blog posts according to content calendar
• Ensure all travel packages and offerings are properly displayed
• Manage multiple WhatsApp student groups for nightlife and event updates
• Send weekly announcements and travel tips to student communities
• Respond promptly to inquiries via WhatsApp and email
• Build engaged communities around travel experiences
• Communicate with international vendors via email and WhatsApp
• Process and confirm bookings with attention to detail
• Onboard new vendors and maintain relationship database
• Coordinate between students, vendors, and internal teams
• Research new destination opportunities and travel trends
• Support event-based programs and special initiatives
• Assist with seasonal campaigns and promotional activities
• Contribute to expanding travel offerings and experiences

Customer Success Engineer – AI & Automation

Technical Product Customer Support – SaaS Platform

UX Designer – Figma, Component Systems

Virtual Assistant – Travel & Hospitality