Virtual Assistant, Travel Concierge

Hire Overseas

Travel Concierge crafting seamless travel experiences and delivering high-quality client service. Engaging with travelers through WhatsApp to provide personalized support and recommendations.

Posted 5/9/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Chat with travelers via WhatsApp to understand their preferences and deliver personalized recommendations
Respond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shift
Handle special requests and ensure smooth communication between clients and hotels or vendors
Maintain a calm, professional, and reassuring tone even when plans change at the last minute
Research and recommend hotels, restaurants, and attractions using AI tools and reliable online sources
Verify every detail including location, timing, currency, and amenities before confirming bookings
Coordinate hotel reservations, car rentals, and travel logistics across multiple booking platforms
Write and curate destination guides and travel recommendations that blend editorial polish with practical, on-the-ground insight
Collaborate with the marketing team to highlight exceptional hotels and destinations for social content
Stay current on travel trends, new openings, and hidden gems worth knowing about
Think fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changes
Communicate clearly and calmly under pressure to maintain client confidence and satisfaction

Requirements

What you’ll need

Empathetic and client-obsessed: you treat every traveler like a VIP
Detail-oriented and reliable: you catch mistakes others miss before they become problems
Exceptional written English: you write with clarity, warmth, and professionalism
A self-starter: you love learning, exploring, and improving processes without being asked
Tech-savvy: comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platforms
Fast but thoughtful: you balance responsiveness with high-quality work
Curious and well-informed: you research effectively, verify information, and stay ahead of travel trends
Nice to Have
Background in hospitality, travel, or concierge services
Experience with AI tools such as ChatGPT or travel research assistants
Familiarity with airlines, loyalty programs, and travel booking systems
International travel experience or strong knowledge of major global destinations
Negotiation skills to advocate for clients with vendors and hotels

Benefits

Comp & perks

Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI toolstravel booking systemshotel reservationscar rentalstravel logisticsdestination guidestravel recommendationsresearchnegotiation skillswriting

Soft Skills

empathydetail-orientedreliabilityexceptional written Englishself-startertech-savvyresponsivenesscuriosityproblem-solvingcommunication