MSP Technical Support Specialist

Hire Hangar Global

Entry-Level IT Support Specialist providing first-level technical support for clients at a Managed Services Provider. Collaborating with experienced engineers and handling inbound support requests.

Posted 7/21/2026contractRemote • 🇲🇽 MexicoMid-LevelSenior💰 $800 - $1,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates foundational IT support capabilities, including troubleshooting hardware and software issues, managing user accounts in Active Directory and Azure AD, and effectively documenting support interactions. Possesses a strong customer-first mindset and the ability to follow processes in a Managed Services Provider environment.

Highest-signal resume keywords

Managed Services Provider ExperienceWindows 10/11 ProficiencyMicrosoft 365 KnowledgeNetworking Concepts UnderstandingStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Hardware IssuesTroubleshooting Software IssuesBasic Networking TroubleshootingActive Directory ManagementAzure AD Management

Soft Skills

Customer-First MindsetStrong Written CommunicationStrong Verbal Communication

Tools & Technologies

ConnectWiseAutotaskHaloPSA

Industry Keywords

Inbound Support TicketsSLA ComplianceUser OnboardingUser OffboardingDevice Setup

Tech Stack

Tools & technologies

AzureDNSTCP/IP

About the role

Key responsibilities & impact

Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.
Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.
Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance.
Document all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system (e.g., ConnectWise, Autotask, HaloPSA).
Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes.
Assist with user onboarding and offboarding tasks, including device setup and access provisioning.

Requirements

What you’ll need

Experience in a Managed Services Provider (MSP) environment is mandatory.
A genuine passion for IT and a strong desire to grow within an MSP environment.
Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications.
Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN.
Strong written and verbal communication skills with a customer-first mindset.
Ability to follow processes, take direction, and escalate appropriately.

Benefits

Comp & perks

Competitive pay
Professional development opportunities