Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Hire Hangar Global

Help Desk Analyst

Hire Hangar Global

Help Desk Analyst providing Level 1 support for a Managed Services team. Troubleshooting technical issues and maintaining client accounts for a diverse portfolio of businesses.

Posted 7/17/2026contractRemote • 🇲🇽 MexicoJunior💰 $800 - $1,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Level 1 support within an MSP environment, proficient in troubleshooting Windows OS, Microsoft 365, and networking basics. Capable of managing high-volume ticket queues while ensuring effective communication with clients and maintaining accurate documentation.

Highest-signal resume keywords
Level 1 Support ExperienceWindows 10/11 ProficiencyMicrosoft 365 Suite ExpertisePSA/Ticketing Platform ExperienceNetworking Basics Knowledge

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingWindows OSMicrosoft 365VPN ConfigurationActive DirectoryAzure ADTicket ManagementNetwork ConnectivityCloud ApplicationsDevice Provisioning
Soft Skills
Interpersonal SkillsTime ManagementPrioritization
Tools & Technologies
ConnectWise ManageAutotaskHaloPSARemote Access Tools
Industry Keywords
MSP SettingHigh-Volume Ticket EnvironmentClient SLA Requirements

Tech Stack

Tools & technologies
AzureCloudDNSTCP/IP

About the role

Key responsibilities & impact
  • Own a high-volume ticket queue — respond, troubleshoot, and resolve end-user issues within client SLA requirements.
  • Support end users via phone, email, chat, and remote access tools across a diverse portfolio of business clients.
  • Troubleshoot Windows OS, Microsoft 365, printers, network connectivity, VPN, and cloud application issues.
  • Create and maintain accurate ticket records in the PSA system, ensuring full documentation of steps taken and outcomes.
  • Handle user account administration in Active Directory, Azure AD, and Microsoft 365 Admin Center.
  • Escalate unresolved or high-severity issues to senior engineers promptly with detailed context.
  • Assist with client onboarding/offboarding: provisioning devices, configuring email, and managing access.
  • Identify recurring problems and proactively suggest process improvements or knowledge base articles.

Requirements

What you’ll need
  • Minimum 1 year of Level 1 support experience specifically within an MSP setting
  • Proven track record handling a high-volume ticket environment with strong time management and prioritization skills
  • Proficiency with Windows 10/11, Microsoft 365 suite, and standard business productivity tools
  • Hands-on experience with a PSA/ticketing platform (ConnectWise Manage, Autotask, HaloPSA, or similar)
  • Working knowledge of networking basics: DNS, DHCP, TCP/IP, VPN configurations
  • Excellent interpersonal skills — ability to translate technical issues into plain language for non-technical clients
  • Availability Monday–Friday, 8:00 AM – 5:00 PM PST

Benefits

Comp & perks
  • Competitive pay
  • Health insurance
  • Professional development opportunities