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Hire Hangar Global

Help Desk Support Technician, MSP

Hire Hangar Global

Help Desk Support Technician providing technical support for MSP clients remotely. Collaborating with engineers to resolve inquiries and maintain ticket documentation.

Posted 7/9/2026contractRemote • 🇲🇽 MexicoMid-LevelSenior💰 $800 - $1,000 per monthWebsite

Tech Stack

Tools & technologies
AzureDNSTCP/IP

About the role

Key responsibilities & impact
  • Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.
  • Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.
  • Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance.
  • Document all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system (e.g., ConnectWise, Autotask, HaloPSA).
  • Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes.
  • Assist with user onboarding and offboarding tasks including device setup and access provisioning.
  • Contribute to the internal knowledge base by documenting common fixes and workarounds.
  • Maintain professionalism and clear communication throughout the support lifecycle.

Requirements

What you’ll need
  • A genuine passion for IT and a strong desire to grow within a Managed Services Provider (MSP) environment.
  • Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications.
  • Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN.
  • Strong written and verbal communication skills with a customer-first mindset.
  • Ability to follow processes, take direction, and escalate appropriately.
  • Availability Monday–Friday, 8:00 AM – 5:00 PM PST.

Benefits

Comp & perks
  • Competitive pay
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Troubleshooting Hardware IssuesTroubleshooting Software IssuesBasic Networking TroubleshootingRemote Desktop SupportTicketing System Documentation
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationCustomer-First MindsetAbility to Follow ProcessesProfessionalism