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Help Desk Support Technician
Hire Hangar GlobalRemote IT Support Engineer resolving MSP tickets and administering Microsoft 365, Azure/Entra, security, networking, and backup systems. Supporting global companies through Hire Hangar’s talent placement services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong hands-on administration of Microsoft 365 and Azure/Entra environments, alongside expertise in endpoint security tools and networking infrastructure management. Proven ability to independently manage ticket queues and communicate effectively in English.
Highest-signal resume keywords
Microsoft 365 AdministrationAzure/Entra AdministrationEndpoint Security ManagementNetworking CompetencyRMM/PSA Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Ticket TriageConditional AccessIntuneMFASSODatto BCDRSentinelOne EDRHuntress MDR/ITDRCisco MerakiUnifi
Soft Skills
Clear CommunicationProblem Solving
Tools & Technologies
SyncroAvanan/HarmonyKaseya InkyAuvikHuduPax8
Certifications & Qualifications
MS-900AZ-900MD-102SC-900
Industry Keywords
MSP ExperienceDisaster RecoverySecurity Awareness TrainingEmail SecurityNetwork Health Monitoring
Tech Stack
Tools & technologiesAzureDNSTCP/IP
About the role
Key responsibilities & impact- Work the Syncro ticket queue and independently triage, diagnose, and resolve tickets
- Administer Microsoft 365 and Azure/Entra environments, including Conditional Access, Intune, MFA, SSO, and CIPP multi-tenant management
- Manage endpoint security tools including SentinelOne EDR, Huntress MDR/ITDR, and Windows Defender
- Support email security through Avanan/Harmony and transition to Kaseya Inky
- Maintain backup and disaster recovery systems using Datto BCDR, Datto Endpoint Backup, and DropSuite
- Support networking infrastructure across Cisco Meraki, Unifi, Aruba, and CheckPoint
- Monitor network health and performance using Auvik
- Maintain accurate documentation in Hudu
- Support security awareness training initiatives through Usecure, including SAT, dark web monitoring, and phishing simulations
- Manage software licensing via Pax8
- Communicate clearly and professionally while resolving issues with minimal escalation
Requirements
What you’ll need- Prior MSP experience is non-negotiable; in-house IT experience alone will not be considered
- Strong hands-on Microsoft 365 and Azure/Entra administration experience
- RMM/PSA experience, such as Syncro, ConnectWise, Autotask, or similar
- EDR/MDR endpoint security experience
- Networking competency with Meraki, Unifi, or similar platforms
- Proven ability to independently own and manage a ticket queue without constant escalation
- Clear written and spoken English
- Availability during US Central business hours
- Direct experience with Syncro preferred
- Experience with Datto BCDR preferred
- Direct experience with Huntress or SentinelOne preferred
- Microsoft certifications such as MS-900, AZ-900, MD-102, or SC-900 preferred
- Ability to complete the application form in full
- Required to record a video as part of the application process
- Full-time availability of 40 hours per week is referenced in the application form
Benefits
Comp & perks- Competitive pay
- Real growth opportunities
- Long-term career-building opportunity
- Video interview as the first step of the interview process