Senior New Patient Coordinator

Hire Hangar Global

Senior New Patient Coordinator managing patient inquiries primarily via SMS and phone consultations. Guiding prospective patients through their care journey with a focus on empathy and detail-oriented communication.

Posted 7/8/2026contractRemote • 🇦🇷 ArgentinaSeniorWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Monitor and respond promptly to inbound SMS inquiries with professionalism and warmth
Conduct consultative conversations to understand patient goals, treatment history, and concerns
Schedule consultations using Calendly or similar scheduling tools
Accurately document patient information and interactions within CRM and EHR systems
Execute timely, personalized follow-ups to support appointment conversion
Maintain strict patient confidentiality and ensure accurate record-keeping
Collaborate with internal team members to ensure smooth patient onboarding

Requirements

What you’ll need

3+ years of experience in patient coordination, intake, client services, or a similar consultative role
Excellent written communication skills for SMS-based outreach and strong verbal communication for phone consultations
Proven ability to build rapport, demonstrate empathy, and guide conversations with confidence
Proficiency with CRM systems, scheduling tools, and managing multiple systems simultaneously
Basic to intermediate Excel skills (data entry, formatting, simple formulas)
Reliable high-speed internet and a professional remote work environment
Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.
Experience in healthcare, telehealth, wellness, chiropractic, physical therapy, concierge medicine, or related environments
Familiarity with Go High Level, DrChrono, or similar CRM/EHR systems
Experience handling SMS-based patient conversion or intake conversations
Background in healthcare administration or patient onboarding

Benefits

Comp & perks

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Hard Skills & Tools

CRM SystemsEHR SystemsScheduling ToolsBasic Excel SkillsData EntryPatient OnboardingSMS-Based Patient ConversionConsultative ConversationsRecord-KeepingFollow-Up Execution

Soft Skills

EmpathyRapport BuildingVerbal CommunicationProfessionalismCollaboration