Sales Enablement, Training Specialist – SDR, BPO/Call Center

Hire Hangar Global

Sales Enablement & Training Specialist managing onboarding and training programs for SDRs in a remote BPO. Designing structured training and effectively coaching teams for operational excellence.

Posted 7/3/2026contractRemote • 🇿🇦 South AfricaJuniorMid-Level💰 $800 - $1,200 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing sales training programs, managing and coaching sales development representatives (SDRs), and optimizing operational processes within a BPO environment. Proficient in utilizing LMS platforms and CRM tools to enhance training effectiveness and drive performance metrics.

Highest-signal resume keywords

Sales Training Program DevelopmentSDR Management and CoachingLMS Platform ProficiencyLead Management Best PracticesRemote Collaboration Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales MethodologyPerformance ImprovementStructured Training Program CreationOutbound ProspectingLead ManagementOperational Process DesignSales Enablement AutomationPerformance Metrics MonitoringCoaching and MentoringTraining Content Development

Soft Skills

LeadershipCommunicationCollaborationCoachingMentoring

Tools & Technologies

LMS PlatformsCRMsSales ToolsSlackZoomGoogle WorkspaceAsana

Industry Keywords

BPOCall CenterSales EnvironmentHigh-Volume SalesSales Development Best Practices

About the role

Key responsibilities & impact

Lead the onboarding and training of all new SDR hires in a BPO/call center sales environment
Design, develop, and continuously improve sales training and enablement programs, including onboarding, product knowledge, sales methodology, and performance improvement modules
Create structured work modules and training content within an LMS platform
Manage, coach, and mentor SDRs and team leads to drive performance, quality, and consistency
Build, manage, and maintain lead lists in collaboration with sales and operations teams
Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices
Partner with sales leadership to align training programs with performance goals and KPIs
Implement and optimize operational processes, workflows, and sales enablement automations
Monitor SDR performance metrics and provide targeted coaching and retraining as needed
Serve as a subject matter expert on sales development best practices within a BPO environment

Requirements

What you’ll need

Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume sales environment
Proven experience training, coaching, and managing SDR or inside sales teams
Strong understanding of sales development roles, outbound prospecting, and lead management
Demonstrated ability to create structured training programs, work modules, and enablement content
Operationally strong with the ability to design, follow, and enforce repeatable processes
High level of technical proficiency and comfort working with LMS platforms, CRMs, and sales tools
Non-negotiable: Must have prior experience working in a fully remote environment, be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies.

Benefits

Comp & perks

Offers Commission
Professional development opportunities
Competitive, transparent compensation