Sales Enablement and Training Specialist – SDR, BPO/Call Center

Hire Hangar Global

Sales Enablement & Training Specialist developing training programs for Sales Development Representatives. Leading onboarding, coaching, and performance improvement in a remote BPO environment.

Posted 6/19/2026contractRemote • 🇿🇦 South AfricaJuniorMid-Level💰 $800 - $1,200 per monthWebsite

About the role

Key responsibilities & impact

Lead the onboarding and training of all new SDR hires in a BPO/call center sales environment
Design, develop, and continuously improve sales training and enablement programs, including onboarding, product knowledge, sales methodology, and performance improvement modules
Create structured work modules and training content within an LMS platform
Manage, coach, and mentor SDRs and team leads to drive performance, quality, and consistency
Build, manage, and maintain lead lists in collaboration with sales and operations teams
Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices
Partner with sales leadership to align training programs with performance goals and KPIs
Implement and optimize operational processes, workflows, and sales enablement automations
Monitor SDR performance metrics and provide targeted coaching and retraining as needed
Serve as a subject matter expert on sales development best practices within a BPO environment

Requirements

What you’ll need

Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume sales environment
Proven experience training, coaching, and managing SDR or inside sales teams
Strong understanding of sales development roles, outbound prospecting, and lead management
Demonstrated ability to create structured training programs, work modules, and enablement content
Operationally strong with the ability to design, follow, and enforce repeatable processes
High level of technical proficiency and comfort working with LMS platforms, CRMs, and sales tools
Must have prior experience working in a fully remote environment, be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies.

Benefits

Comp & perks

Competitive pay
Learning Management Systems (LMS)
CRM platforms (e.g., Salesforce, HubSpot, or similar)
Sales engagement and dialer tools
Lead sourcing and list management tools
Remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar)
Automation and workflow tools for sales operations and enablement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales trainingsales methodologyperformance improvementlead managementoutbound prospectingstructured training programsoperational processessales enablementcoachingmentoring

Soft Skills

leadershipcommunicationorganizationalcollaborationcoachingmentoringperformance managementadaptabilityproblem-solvingteam management