Customer Success Coordinator

Hire Hangar Global

Customer Success Coordinator providing high-touch engagement to clients primarily via SMS and scheduled phone consultations to assist their health journey. Focused on relationship-building and personalized guidance for client wellness.

Posted 5/25/2026contractRemote • 🇿🇦 South AfricaMid-LevelSenior💰 $400 - $650 per monthWebsite

About the role

Key responsibilities & impact

Monitor incoming SMS inquiries and existing client communications, responding promptly with empathy and clarity.
Proactively check in on clients to ensure they’re satisfied, aware of next steps, and achieving their wellness goals.
Use open-ended questions to understand concerns, goals, and past treatments, providing personalized guidance or resources.
Manage phone consultations via Calendly (or similar tools) for clients who prefer deeper, real-time discussions.
Accurately record client interactions and progress notes in our CRM and scheduling platforms.
Support ongoing client engagement by offering additional resources, nudging them to schedule appointments, and addressing any barriers to success.
Collaborate with the team to refine onboarding, support, and retention processes based on client feedback and outcomes.

Requirements

What you’ll need

Strong Communication Skills: Exceptional written and verbal communication for SMS-based and phone interactions.
Customer Success Mindset: Passion for guiding clients toward successful outcomes, resolving concerns, and celebrating progress.
Tech Proficiency: Comfortable learning new tools; experience with CRMs, telehealth, or scheduling software is helpful.
Excel Familiarity: Capable of setting up basic tracking sheets or running simple data reports.
Healthcare/Wellness Interest: Familiarity with medical or wellness services (telehealth, physical therapy, chiropractic, concierge medicine) is a plus.
Flexible Availability: Must be able to respond quickly to inbound leads and client messages throughout the day (East Coast business hours, ~16:00–24:00 GMT).
Attention to Detail: Consistently accurate in updating records, maintaining privacy standards, and following up on next steps.

Benefits

Comp & perks

Competitive part-time base salary

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRMscheduling softwaredata reportingExcel

Soft Skills

communication skillscustomer success mindsetempathyattention to detailflexibility