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Customer Success Associate
Hire Hangar GlobalCustomer Success Associate managing client relationships for a fast-scaling podcast studio. Ensuring timely series launches and audience growth for B2B shows.
About the role
Key responsibilities & impact- Own the relationship from kickoff to renewal
- Ensure each series launches on schedule and meets audience-growth targets
- Proactive communication and project orchestration
- Review download trends and listener feedback
- Align expectations and rally internal teams when obstacles arise
Requirements
What you’ll need- Three or more years managing post-sale relationships for a tech-enabled service
- Hands-on fluency with workflow automation in Zapier or Make
- Comfort running meetings on Zoom
- Experience with podcast hosting platforms
- Basic audio terminology
- B2B marketing metrics
Benefits
Comp & perks- Competitive pay
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workflow automationaudio terminologyB2B marketing metrics
Soft Skills
relationship managementproactive communicationproject orchestrationmeeting facilitation