Head of Operations

Hire Hangar Global

Head of Operations for a remote services firm engaging with global teams. Leading operational systems and ensuring client retention while driving growth metrics.

Posted 4/27/2026contractRemote • 🇧🇴 BoliviaLead💰 $3,000 - $4,000 per monthWebsite

About the role

Key responsibilities & impact

Design and own the operating system that connects sales, onboarding, delivery, and retention into one cohesive engine
Lead a distributed global team across time zones, setting weekly priorities and holding contractors and employees accountable to results
Own new MRR targets: coordinate SDR activity, manage an outsourced sales team, and close new business personally where needed
Build an MRR-first model: define packaging, pricing minimums, and scope controls that reduce churn and rework
Run weekly sales and ops cadences, maintain a live scorecard, and deliver monthly KPI reviews to the Owner
Strengthen client onboarding, communication standards, and escalation protocols to protect a 95%+ retention target
Manage capacity planning, contractor coverage, and scheduling to prevent delivery bottlenecks during growth
Own rolling 13-week cash flow tracking and flag risks proactively
Build and maintain SOPs, templates, and checklists so the team can execute consistently without heroics
Track and improve key metrics: MRR health, close rates, on-time delivery, rework rates, and labor cost as % of revenue

Requirements

What you’ll need

Demonstrated experience building a services firm from early stage to $1–$5M in recurring revenue
Proven track record owning both the revenue side (sales, pricing, pipeline) and the delivery side (staffing, retention, client experience)
Hands-on experience selling and delivering monthly recurring services: bookkeeping, accounting/CAS, fractional CFO, IT managed services, or similar
Experience improving client retention through structured onboarding, expectation management, and proactive escalation
Experience managing distributed or global teams, including contractors, across multiple time zones
Data-driven operator: you run weekly scorecards and make decisions with numbers, not gut feel
Must have prior remote work experience and be proficient with remote collaboration tools (Slack, Zoom, ClickUp, Google Workspace, or similar)

Benefits

Comp & perks

Competitive pay
Real growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MRR managementcapacity planningclient onboardingKPI trackingsales managementpricing strategypipeline managementdata analysisretention strategiesSOP development

Soft Skills

leadershipaccountabilitycommunicationteam managementorganizational skillsproactive problem solvingexpectation managementcollaborationtime managementdecision making