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Revenue & Operations Manager
Hire Hangar GlobalRevenue & Operations Manager driving MRR growth and operational excellence in a global remote environment. Leading a distributed team and optimizing performance metrics across various functions.
About the role
Key responsibilities & impact- Own the full revenue engine: pipeline generation, sales execution, client onboarding, delivery quality, and retention
- Lead a distributed global team across multiple time zones, managing performance through clear KPIs and weekly accountability rhythms
- Drive MRR growth by coordinating with in-house and outsourced sales resources, and closing new business personally as needed
- Define and enforce the MRR-first commercial model: packaging, pricing, scope controls, and engagement minimums
- Run weekly sales and operations cadences; maintain live scorecards; conduct monthly reviews with the Owner
- Improve client retention to 95%+ by strengthening onboarding processes, communication standards, and escalation protocols
- Plan and manage team capacity so delivery quality is never sacrificed during growth phases
- Maintain 13-week rolling cash flow visibility and surface financial risks before they become problems
- Build the operational infrastructure—SOPs, templates, checklists—that makes performance consistent and scalable
- Report and improve on core metrics weekly and monthly: MRR health, close rate, delivery timeliness, rework rate, and labor efficiency
Requirements
What you’ll need- Proven builder: you have grown a services business from early stage to $1–$5M in revenue and know what it takes to make that transition
- You have owned both sides of the business: commercial growth (sales, pricing, pipeline) and operational execution (delivery, staffing, retention)
- Direct experience selling and managing monthly recurring services: bookkeeping, accounting/CAS, fractional CFO, IT managed services, or closely related
- Track record of improving retention through better onboarding, clearer scoping, and smarter escalation handling
- Experience leading distributed or global teams, setting weekly priorities, and holding people accountable to outcomes
- Scorecard-driven: you live and breathe KPIs and lead with data, not anecdote
- Must have prior remote work experience, be fluent with remote collaboration platforms (Slack, Zoom, ClickUp, Google Workspace, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.
Benefits
Comp & perks- Competitive pay
- Remote work opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pipeline generationsales executionclient onboardingdelivery qualityretentionMRR growthcommercial modelfinancial risk managementperformance metricsSOPs
Soft Skills
leadershipteam managementaccountabilitycommunicationstrategic planningproblem-solvingdata-driven decision makingcapacity managementclient relationship managementperformance improvement