Hire Hangar Global

Senior Customer Success Manager

Hire Hangar Global

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Posted on:

Location Type: Remote

Location: South Africa

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Salary

💰 $800 - $3,000 per month

Job Level

Senior

Tech Stack

Go

About the role

  • Manage a portfolio of high-value customer accounts, ensuring consistent value, engagement, and satisfaction
  • Lead onboarding and training, building walkthroughs and materials that drive early wins
  • Serve as a strategic advisor, aligning services with customer goals and measurable outcomes
  • Design and refine scalable processes and SOPs using tools like HubSpot, Zapier, Slack, and scheduling platforms
  • Monitor customer health and deploy retention strategies using CRM data and qualitative insights
  • Collaborate with production, ops, and leadership to ensure smooth service delivery and continuous improvement
  • Conduct regular check-ins, strategy reviews, and performance updates to maintain alignment
  • Capture testimonials, referrals, and social proof to support customer advocacy
  • Navigate difficult conversations with professionalism and empathy
  • Mentor junior CSMs and contribute to building best practices as the team grows

Requirements

  • Experience in customer success, account management, or consulting (preferably in a digital services or content business)
  • Proven track record managing 10+ accounts or projects independently
  • Proficiency with CRM platforms (HubSpot, Go High Level), plus automation and task management tools
  • Excellent communication across calls, video, and async platforms
  • Experience with Slack, Calendly, Zapier in a remote-first environment
  • Detail-oriented and process-driven with a strong ability to manage expectations
  • Metrics-focused mindset with a knack for identifying opportunities and driving improvement
  • Bonus: Familiarity with podcast production, content marketing, or onboarding in a media context
  • Must be available to work full-time during U.S. Eastern Time Zone hours.
Benefits
  • High-ownership position with direct impact on customer success and business growth
  • A collaborative, supportive environment where your ideas and initiative are valued
  • Chance to help scale a customer success function within a mission-driven, content-focused brand
  • Remote-first culture with smart tools and streamlined communication
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementconsultingmetrics-focused mindsetprocess-drivenonboardingcontent marketingpodcast production
Soft Skills
communicationprofessionalismempathydetail-orientedability to manage expectationsstrategic advisingmentoringcollaboration