Own the end-to-end client experience for a tech-enabled podcast production and distribution platform
Serve as the primary technical and strategic point of contact for assigned client accounts
Understand client goals and map them to platform capabilities, workflows, and deliverables
Support technical discussions, including light troubleshooting and data interpretation
Lead structured onboarding experiences using clear documentation and visuals
Monitor account health and proactively identify risks
Maintain detailed records and workflows within HubSpot or similar CRM tools

Requirements

2–4 years of experience in client success, account management, or customer-facing SaaS roles
Working understanding of coding concepts, including SQL and Python
Proven prior remote work experience
Fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana)
Strong written and verbal English communication skills

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLPythoncoding concepts

Soft Skills

client successaccount managementcustomer-facingcommunication skillstroubleshootingdata interpretation