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Customer Success Executive
Hippocratic AICustomer Success Executive ensuring measurable outcomes through Hippocratic AI’s innovative healthcare solutions. Leading client relationships and executing effective implementations in nursing workflows and patient care.
About the role
Key responsibilities & impact- Ensure clients achieve measurable outcomes through Hippocratic AI’s innovative solutions.
- Build and maintain strong relationships with healthcare staff and operational leaders.
- Lead product implementations focusing on nursing workflows and operational processes.
- Train nursing teams on effective use of Hippocratic AI solutions.
- Identify opportunities to improve workflows and patient care outcomes using AI tools.
- Manage day-to-day client relationships and address operational concerns.
- Collaborate with internal teams to address client feedback.
- Establish metrics to measure success, including patient care outcomes.
- Travel extensively to healthcare facilities for onsite support and training.
- Collaborate with nursing leadership to share best practices and present at conferences.
Requirements
What you’ll need- A minimum of 5 years of health systems experience.
- Proven experience in customer success, account management, or project management.
- Ability to build relationships across an organization, from front-line staff to executives.
- Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements.
- Experience working with cross-functional teams in a fast-paced startup environment.
- Strong background in project management.
- Experience with AI or technology adoption in healthcare.
- Advanced knowledge of healthcare workflows and compliance standards.
- Active Registered Nurse (RN) license from an accredited university.
Benefits
Comp & perks- Health insurance.
- Opportunities for professional development.
- Travel support for client visits.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementAI toolshealthcare workflowscompliance standards
Soft Skills
relationship buildingclient managementcollaborationtrainingcommunication
Certifications
Registered Nurse (RN) license