Director of Customer Success
Hippocratic AI
full-time
Posted on:
Location Type: Hybrid
Location: Philadelphia • Pennsylvania • United States
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Job Level
About the role
- Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement
- Serve as the executive point of contact for major health system clients, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders
- Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows
- Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy
- In alignment with health system leadership, define, track and communicate client success metrics that measure clinical, operational, and financial impact
- Guide change management strategies and influence adoption across complex health system environments
- Codify best practices for onboarding, training, and workflow integration, setting the foundation for a repeatable, scalable CS model
- Represent Hippocratic AI at conferences, webinars, and industry forums positioning the company as a trusted partner in healthcare AI innovation
- Support future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives
Requirements
- 8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles
- Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations
- Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle)
- Experience leading cross-functional initiatives in a startup or high-growth technology environment
- Strong executive presence and communication skills, with comfort presenting to and influencing clinical and operational leadership
- Demonstrated success in implementation excellence, change leadership, and delivering measurable results in healthcare innovation
- Nice-to-Have: Experience with AI, digital health, or clinical decision support tools
- Background in consulting, health tech, or clinical operations transformation
- Prior exposure to regulatory, compliance, or data governance considerations in healthcare
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success managemententerprise account managementimplementation excellencechange leadershipclinical workflowsoperational processescare delivery modelsAI solutionsdigital healthclinical decision support tools
Soft Skills
leadershipcoachingcommunicationcollaborationmentoringinfluencingaccountabilitycontinuous improvementrelationship buildingcross-functional collaboration