Hippocratic AI

Customer Success Executive

Hippocratic AI

full-time

Posted on:

Location Type: Hybrid

Location: Philadelphia • Pennsylvania • United States

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About the role

  • Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
  • Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
  • Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner..
  • Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
  • Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
  • Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
  • Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
  • Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
  • Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
  • Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.
  • Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.

Requirements

  • 5+ years of health systems experience, including customer success, account management, or project management.
  • Experience leading complex, onsite implementations in clinical or operational healthcare environments.
  • Exceptional relationship-building skills across an organization, from front-line staff to executives.
  • Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
  • Experience working with cross-functional teams in a fast-paced startup environment.
  • Strong project management skills with the ability to manage multiple workstreams onsite.
  • Comfortable operating autonomously in a client-embedded role.
  • Nice-to-Have:
  • Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
  • Advanced knowledge of healthcare workflows and compliance standards.
  • Background in healthcare consulting, transformation initiatives, or system-wide implementations.
  • Experience presenting outcomes and best practices at conferences or executive forums.
Benefits
  • Must be based in Pennsylvania and be able to travel to the client site in Philadelphia weekly (3-4 days per week).
  • Periodic travel to Hippocratic AI offices (e.g., Palo Alto) for strategic planning and team sessions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI toolssolution configurationworkflow discoveryproject managementimplementationtrainingmetrics trackingpatient care outcomesoperational efficienciesclinical workflows
Soft Skills
relationship-buildingcommunicationcollaborationautonomyleadershiptrust advisorproblem-solvingadaptabilityinfluencepresentation skills