Customer Success Executive
Hippocratic AI
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
- Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
- Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
- Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
- Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
- Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
- Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
- Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
- Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
- Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.
- Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.
Requirements
- 5+ years of health systems experience, including customer success, account management, or project management.
- Experience leading complex, onsite implementations in clinical or operational healthcare environments.
- Exceptional relationship-building skills across an organization, from front-line staff to executives.
- Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
- Experience working with cross-functional teams in a fast-paced startup environment.
- Strong project management skills with the ability to manage multiple workstreams onsite.
- Comfortable operating autonomously in a client-embedded role.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workflow discoverysolution configurationAI toolsproject managementmetrics tracking
Soft Skills
relationship-buildingcommunicationcollaborationtrainingautonomy