Marketing Programs Coordinator
WEX
WordPress
Bilingual New Patient Scheduling, Medical Practices – Orthodontic & Dental
HIP Creative
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $42,500 - $52,500 per year
Job Level
Junior
About the role
- Conduct a high volume of outbound calls to potential patients to generate interest and secure appointments.
- Follow up consistently with new and warm leads through calls, texts, and emails, ensuring no missed opportunities.
- Handle inbound calls from potential patients, providing information and addressing their needs.
- Maintain detailed and accurate notes on all leads to ensure seamless follow-up and tracking.
- Adhere to a structured daily workflow with minimal supervision, ensuring all tasks are completed efficiently.
- Manage and oversee multiple practice pipelines using HighLevel, ensuring leads are nurtured and progressed according to established guidelines.
- Contact all new and warm leads daily, adhering to pipeline management protocols to maximize conversion rates.
- Schedule high-quality leads onto the practice's calendars, ensuring appointments are well-coordinated and aligned with the practice's availability.
- Foster and maintain a professional and productive relationship with the primary contact for each assigned practice.
- Report all set appointments at the end of each day to ensure accurate tracking and communication with the team.
- Provide real-time feedback on any concerns or obstacles encountered with accounts, escalating to the appropriate department as needed.
- Participate in daily team meetings, contributing insights and updates to improve team performance.
Requirements
- Proven experience in a high-volume outbound calling or sales role, preferably within healthcare.
- Excellent verbal and written communication skills, with the ability to engage and build rapport with potential patients and partners.
- Bilingual (English/Spanish)
- Strong organizational skills, with the ability to manage multiple tasks, leads, and pipelines simultaneously.
- Highly self-motivated and able to follow a structured daily workflow with minimal supervision.
- Proficient in using CRM systems, particularly HighLevel, and communication tools such as email, text messaging, and phone systems.
- Meticulous attention to detail, ensuring accurate record-keeping and thorough follow-up on all leads.
- A strong commitment to providing a world-class experience for partners and potential patients, focusing on exceeding expectations.
- Ability to identify and escalate concerns or blocks in the process, with a proactive approach to finding solutions.
- Effective time management skills, with the ability to prioritize tasks and manage a high volume of leads daily.
- Ability to work collaboratively with team members and other departments, participating in daily meetings and contributing to overall team success.
Benefits
- 401(k) matching
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)
- Remote position
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
outbound callingsalesCRM systemsHighLevelrecord-keepingpipeline managementappointment schedulinglead nurturingcommunication toolscustomer engagement
Soft skills
verbal communicationwritten communicationorganizational skillsself-motivationattention to detailproblem-solvingtime managementcollaborationrapport buildingproactive approach
