HIP Creative

Bilingual Call Center Lead Scheduling Specialist – Medical Practices, Orthodontic & Dental

HIP Creative

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida • 🇺🇸 United States

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Salary

💰 $42,500 - $55,000 per year

Job Level

Senior

About the role

  • Conduct a high volume of outbound calls to potential patients to generate interest and secure appointments.
  • Follow up consistently with new and warm leads through calls, texts, and emails, ensuring no missed opportunities.
  • Handle inbound calls from potential patients, providing information and addressing their needs.
  • Maintain detailed and accurate notes on all leads to ensure seamless follow-up and tracking.
  • Adhere to a structured daily workflow with minimal supervision, ensuring all tasks are completed efficiently.
  • Manage and oversee multiple practice pipelines using HighLevel, ensuring leads are nurtured and progressed according to established guidelines.
  • Contact all new and warm leads daily, adhering to pipeline management protocols to maximize conversion rates.
  • Schedule high-quality leads onto the practice's calendars, ensuring appointments are well-coordinated and aligned with the practice's availability.
  • Foster and maintain a professional and productive relationship with the primary contact for each assigned practice.
  • Report all set appointments at the end of each day to ensure accurate tracking and communication with the team.
  • Provide real-time feedback on any concerns or obstacles encountered with accounts, escalating to the appropriate department as needed.
  • Participate in daily team meetings, contributing insights and updates to improve team performance.

Requirements

  • Proven experience in a high-volume outbound calling or sales role, preferably within healthcare.
  • Excellent verbal and written communication skills, with the ability to engage and build rapport with potential patients and partners.
  • Bilingual (English/Spanish)
  • Strong organizational skills, with the ability to manage multiple tasks, leads, and pipelines simultaneously.
  • Highly self-motivated and able to follow a structured daily workflow with minimal supervision.
  • Proficient in using CRM systems, particularly HighLevel, and communication tools such as email, text messaging, and phone systems.
  • Meticulous attention to detail, ensuring accurate record-keeping and thorough follow-up on all leads.
  • A strong commitment to providing a world-class experience for partners and potential patients, focusing on exceeding expectations.
  • Ability to identify and escalate concerns or blocks in the process, with a proactive approach to finding solutions.
  • Effective time management skills, with the ability to prioritize tasks and manage a high volume of leads daily.
  • Ability to work collaboratively with team members and other departments, participating in daily meetings and contributing to overall team success.
Benefits
  • 401(k) matching
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Life Insurance
  • PTO eligibility after 90 days of hire (10 vacation days the first year of service, unlimited PTO starting year two, flexible partial days, and sick/ personal days)
  • Remote position

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
outbound callingsaleslead managementpipeline managementrecord-keepingappointment schedulingCRM systemsHighLevelcommunication tools
Soft skills
verbal communicationwritten communicationorganizational skillsself-motivationattention to detailcustomer serviceproblem-solvingtime managementcollaboration