Customer Service EAS Specialist

Hint Health

Customer Service Specialist supporting integrations and features targeting Scale and Enterprise accounts for Hint Health. Managing client onboarding and data quality for domestic healthcare data.

Posted 5/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure client files are accurately and efficiently ingested into Hint
Act as the internal Autosync technical subject matter expert
Implement, manage, and maintain our data feeds
Oversee all issues management and escalation of file errors, including issues that may arise from the SFTP file exchange
Be the main point of contact for accessing and updating files internally, as well as communicating directly with external parties for resolution and offering feedback when necessary to alter files for correctness
Maintain high-quality data across the Hint data ecosystem
Identify large data quality issues and know when and how to escalate to other teams at Hint.
Reconcile data discrepancies between file and what is processed in Hint to ensure client and Hint data matches
Review invoices to ensure file data has been translated into Hint correctly.
Ensure clients are appropriately billed for EAS
Understand how to bulk update records
Familiar with PGP encryption process
Familiar with SFTP process and tools - can also use terminal
Complete tracking of new EAS file feeds through our data pipeline
Works to improve processes by sharing feedback with Hint’s Product team

Requirements

What you’ll need

Proficient in Excel and or Google Sheets
Understanding of best practices for auditing and cleaning large data sets
Highly organized, detail-oriented, with a demonstrated ability to identify and prioritize problems, while also managing stakeholder expectations; comfortable with ambiguity
Outstanding ability to interpret, analyze, and communicate back data concepts and terms
Experience with highly secure and sensitive domestic healthcare data
Strong time management skills
Strong and proactive communication skills

Benefits

Comp & perks

Competitive compensation of base salary & stock options
Progressive paid parental leave for both parents
Remote-first workplace, home office stipend & optional in-person meet-ups
Flexible working hours, flexible vacation, & paid national holidays
401(k) plan
Comprehensive medical, dental, & vision + DPC membership or HSA stipend
Extended healthcare & dental coverage + HCSA stipend

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data ingestiondata managementdata reconciliationdata quality auditingbulk record updatingPGP encryptionSFTPExcelGoogle Sheets

Soft Skills

highly organizeddetail-orientedproblem identificationstakeholder managementcommunicationtime managementability to prioritizeadaptability