Hint Health

Product Manager

• Own delivery and execution for features on the Platform and Marketplace roadmaps in collaboration with the Senior Product Manager
• Define success metrics and consistently measure the impact of your work
• Build strong cross-functional relationships, founded on clear communication, to take new products and features to market in a way that maximizes their success
• Build bridges and feedback loops directly with Hint customers and partners, from engagement with Hint’s user community to lean user research and design activities

Customer Support

• Ensure client files are accurately and efficiently ingested into Hint
• Act as the internal Autosync technical subject matter expert
• Implement, manage, and maintain our data feeds
• Oversee all issues management and escalation of file errors, including issues that may arise from the SFTP file exchange
• Be the main point of contact for accessing and updating files internally, as well as communicating directly with external parties for resolution and offering feedback when necessary to alter files for correctness
• Maintain high-quality data across the Hint data ecosystem
• Identify large data quality issues and know when and how to escalate to other teams at Hint.
• Reconcile data discrepancies between file and what is processed in Hint to ensure client and Hint data matches
• Review invoices to ensure file data has been translated into Hint correctly.
• Ensure clients are appropriately billed for EAS
• Understand how to bulk update records
• Familiar with PGP encryption process
• Familiar with SFTP process and tools - can also use terminal
• Complete tracking of new EAS file feeds through our data pipeline
• Works to improve processes by sharing feedback with Hint’s Product team

Product Manager

Customer Service EAS Specialist