Associate Member Activation Specialist – Flex

Hinge Health

Member Activation Specialist responsible for onboarding and engaging members of Hinge Health. Assisting in navigation of program while providing excellent customer service in a remote capacity.

Posted 6/29/2026part-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $31 per hourWebsite

About the role

Key responsibilities & impact

Onboard members to their Hinge Health program, achieving high onboarding rates and providing an exceptional service experience.
Participate in member outreach and engagement initiatives including, but not limited to insurance verification, referral outreach, and re-engagement campaigns, to help more members access care and successfully onboard into the program.
Manage a caseload of members with high satisfaction scores and while achieving onboarding targets.
Contribute to the development of an evolving team in a hyper growth company.

Requirements

What you’ll need

2+ years experience of professional member-facing customer service role. Preference for experience in a healthcare setting.
Case management: Successfully manage and support a large member caseload with high attention to customer experience.
Outstanding Communication: Ability to connect with members with empathy and tact via written communication and phone communication to answer questions and guide members through the onboarding process.
High performance: Regular quota / goal attainment, ideally with awards for ranking towards the top of the team and high satisfaction scores.
Member-Centered Mindset: High Emotional Intelligence and compassion - able to work with members all day to connect them with Hinge Health in a meaningful manner.
Adaptability & Initiative: Demonstrates change agility and a growth mindset amongst ongoing changes. Aptitude for technology, troubleshooting and learning new features and how to sell them to end users.
Professionalism: Exemplifies Hinge Health’s values in all interactions with members, clients and teammates.

Benefits

Comp & perks

Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyAdaptabilityInitiativeProfessionalism