Product Manager

Hinge Health

Product Manager overseeing AI-driven conversational product development for hybrid care solutions. Collaborating with cross-functional teams to enhance member engagement and reduce care team's workload while ensuring product safety and performance.

Posted 6/20/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $134,000 - $201,600 per yearWebsite

About the role

Key responsibilities & impact

Lead the end-to-end experience of our member-facing hybrid care assistant.
Own product strategy, safety, and performance of the assistant’s conversations.
Collaborate closely with Engineering, Design, Data Science, Clinical, Legal, Compliance, Applied Science, and fellow PMs.
Establish clear baselines and evaluation frameworks for engagement, conversational success rates, and care team workload reduction.
Ship meaningful improvements to the care assistant that measurably impact key KPIs.
Drive a measurable increase in member engagement by expanding the assistant’s ability to deliver timely, personalized, and high-quality guidance.
Achieve reductions in Care Team workload by increasing the percentage of member needs handled safely and effectively through hybrid automation.
Improve conversational performance through continuous iteration on prompts, workflows, escalation logic, and quality metrics.
Partner with PMs and cross-functional teams to scale the assistant to additional product areas.

Requirements

What you’ll need

2+ years of experience as a Product Manager building and shipping AI-driven software products.
Direct experience working with LLM-powered products, including model-driven features, conversational interfaces, or agent-like systems.
Familiarity with prompt design, evaluation frameworks, and LLM performance measurement.
Experience driving cross-functional initiatives with Engineering, Design, Data Science, and specialized partners (e.g., Legal, Compliance).
Strong analytical skills with the ability to use data to define problems, evaluate tradeoffs, and guide decisions.

Benefits

Comp & perks

Health insurance
401(k) matching with a 2% company match
Daily breakfast and lunch for onsite team members
Modern life stipends for learning and development
Discounted company stock through ESPP with easy payroll deductions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI-driven software productsLLM-powered productsconversational interfacesprompt designevaluation frameworksLLM performance measurementdata analysiscross-functional initiativesproduct strategyKPI measurement

Soft Skills

leadershipcollaborationanalytical skillscommunicationproblem-solvingdecision-makingiterationengagement strategyworkload reductionpersonalization