Quality Assurance Manager

Hinge Health

QA Manager overseeing quality assurance for multi-channel lifecycle campaigns at Hinge Health. Leading automation, AI adoption, and team coaching to drive efficiency and effectiveness.

Posted 5/2/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorLead💰 $150,000 - $206,000 per yearWebsite

About the role

Key responsibilities & impact

Own Multi-Campaign QA Planning & Execution: Lead QA planning and execution for multiple high-impact lifecycle campaigns running in parallel, owning timelines and deliverables for campaigns with 5–10 stakeholders across Growth Marketing, Data Science, and Product teams.
Anticipate & Mitigate Risk: Anticipate risks across segmentation logic, triggered journey behaviors, and time-sensitive content deployments — escalating only when governance or executive input is required.
Design & Improve QA Frameworks: Design and improve QA frameworks for multi-channel campaigns, applying advanced QA methods across all communication channels to ensure coverage without delaying launches.
Drive Automation, AI Adoption & Efficiency: Implement automation and AI-powered tooling to reduce manual effort and defect leakage. Explore and champion emerging QA approaches — such as proactive pre-launch campaign validation, AI-led targeting checks, and automated anomaly detection — that increase team-wide efficiency, improve speed-to-market, and enable campaign launches to hit deadlines 90%+ of the time.
Lead Cross-Channel Validation: Lead validation of segmentation, personalization, eligibility, and rendering across channels, balancing exploratory and automated testing approaches based on scope, data dependencies, and timeline constraints.
Leverage Data & AI for Continuous Improvement: Leverage dashboards, reporting tools, and AI-driven signal detection to track campaign QA performance at scale, using insights to continuously improve future test strategies and catch issues before they reach members.
Contribute to QA Strategy Evolution: Propose scalable approaches to validation, automation, and experiment integrity. Help shape the future of QA by identifying workflows where AI can add the most value, evaluating new tools and approaches, and helping define how humans and AI work together to maintain quality at scale.
Coach & Elevate the Team: Guide QA team members in execution and prioritization, coaching on automation adoption, AI tool usage, and process improvements while sharing knowledge and best practices through documentation, tooling, and peer review. Foster a culture where every team member learns to leverage, train, evaluate, and improve AI agents as part of their daily work.

Requirements

What you’ll need

7-10 years of experience in Quality Assurance, including 4-6 years of demonstrated success leading QA for complex, multi-channel campaigns (email, SMS, direct mail, push) using tools like Iterable, Salesforce, or equivalent platforms.
Skilled in managing QA timelines across multiple concurrent launches.
Applies automaton frameworks to reduce manual testing burden.
Provides mentorship and coaching to junior QA team members.
Recognized for introducing repeatable QA processes or tooling improvements that enhance efficiency.
Demonstrates ability to reduce systemic QA issues across campaigns, improving QA cycle efficiency by 15-20%.
Hands-on experience with QA planning and execution across multiple touchpoints.
Demonstrated ability to validate personalized content, journey logic, and segmentation accuracy across complex campaign systems.
Sound judgment in test scoping with the ability to independently own QA deliverables within a project or campaign pod.
Demonstrated AI-first mindset: Proven track record of adopting AI tools and automation to improve personal or team productivity.

Benefits

Comp & perks

Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development, physical well-being, and work-from-home needs with diverse stipends.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Quality AssuranceQA planningQA executionautomation frameworksmulti-channel campaignssegmentation accuracypersonalized content validationdefect leakage reductionAI adoptiondata-driven insights

Soft Skills

mentorshipcoachingteam leadershiprisk anticipationprocess improvementcommunicationproblem-solvingcollaborationjudgmentprioritization