CSM, Mid Market

Hinge Health

. Ramp up on our product, internal tools, and client lifecycle processes .

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $76,608 - $139,104 per yearWebsite

About the role

Key responsibilities & impact

Ramp up on our product, internal tools, and client lifecycle processes
Build relationships with your book of Mid Market clients, complete onboarding with your team, and begin independently managing day-to-day client needs
Drive best-practice enrollment communications campaigns aimed at achieving annual enrollment goals
Craft compelling data-driven stories for clients, consistently securing buy-in on standard communications plans with a 95%+ opt-in rate
Drive revenue by ensuring your clients maximize the impact of Hinge Health's enrollment communications
Ensure 100% client retention with world-class satisfaction (9+ NPS scores)
Turn clients into advocates and partner with Commercial teams to fulfill sales references and Marketing/PR requests
Ensure your clients are offering Hinge Health's full suite of products to maximize member impact
Contribute to team excellence by serving as an onboarding buddy and helping establish best practices as our team grows

Requirements

What you’ll need

2+ years of experience in client success, account management, or a related client-facing role
Demonstrated ability to manage a book of business across various stages of the client lifecycle, using tools and resources to monitor deadlines and deliverables
Experience building relationships with diverse stakeholders (clients, consultants, health plans, cross-functional partners)
Ability to tell stories with data — pulling meaningful insights from reports and presenting recommendations that drive customer decisions
Strong written and verbal communication skills, including confident presentation abilities

Benefits

Comp & perks

Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

client successaccount managementrelationship buildingdata storytellingcommunication skillspresentation skillsclient retentionadvocacyteam collaborationbest practices